At HHBill 2 Pay, we strive to provide a smooth and reliable bill payment experience. However, if a payment is unsuccessful or if an error occurs, we are committed to addressing it in a timely and transparent manner.
Refund Eligibility
Refunds are only applicable under the following conditions:
The transaction amount was debited from your account but not credited to the intended utility provider
The bill payment was processed for incorrect account details due to a system error.
Duplicate payments made for the same bill or account.
How to Request a Refund
To initiate a refund request, please email us within 48 hours of the transaction with the following details:
Full Name
Registered Mobile Number
Transaction ID / Payment Reference Number.
Payment Date and Time
Bill Type and Service Provider
Description of the issue
Email Your Refund requesr to: info@hhbill2pay.com
Requests made after 48 hours of the transaction will not be considered for a refund.
Refund Processing Timeline
Once your request is reviewed and approved, the refund will be initiated.
Refunds will be processed within 45 working days to the original payment method used.
Refunds are subject to verification and approval by our technical and accounts teams.